Section 5: Organisational Design¶

5.1 Design Philosophy¶

Simpaisa operates a hybrid organisational model that combines centralised functional excellence with distributed geographic accountability. This structure has been deliberately chosen to address the inherent tension in cross-border payments: the need for consistent, scalable technology and control functions on one hand, and the need for deep local regulatory knowledge and market responsiveness on the other.

Functional global teams - covering Technology, Finance, Information Security, Compliance, Product, and Strategy - are structured centrally and operate across all markets. This approach drives economies of scale in high-cost capability areas, ensures consistent standards (particularly critical in regulated domains such as information security and financial crime compliance), and prevents the duplication of specialised talent across geographies. A single engineering organisation, for example, builds and maintains the core platform that serves Pakistan, Bangladesh, Nepal, Iraq, and the UAE simultaneously, with incremental effort required to onboard each new corridor.

Geographic P&L ownership sits with Country Heads, who are accountable for commercial performance, regulatory relationships, operational execution, and in-market partnerships within their respective jurisdictions. This preserves the agility and local knowledge that cross-border payments demands: each corridor operates under a distinct regulatory regime, with its own licensing requirements, central bank reporting obligations, foreign exchange controls, and agent network dynamics. Country Heads have the authority and proximity to navigate these environments effectively, whilst drawing on the shared services and infrastructure provided by the functional centres.

The model is held together at the executive level by an Executive Leadership Team spanning the CEO's ten direct reports - functional chiefs (CDO, CFO, CRO, CSNO, COO, Country Head Pakistan) and domain or geographic leads (Country Heads, Global Head of Regulatory Affairs, Payment Channel Partnerships) - plus the CDO's three direct reports (CPO, CISO, CTO) who participate as full ELT members, ensuring that strategic decisions integrate the platform-scale and market-specific perspectives.

As Simpaisa expands into Saudi Arabia, broader MENA, and Central Asia, this hybrid model is designed to absorb new corridors without requiring structural reorganisation. New geographies are expected to follow a standard onboarding pattern: a Country Head is appointed, local regulatory and compliance requirements are mapped, and the existing technology and operations platform is extended to serve the new market. The functional backbone scales horizontally; the geographic layer scales vertically by market.

5.2 Group Organisation Chart¶

Board of Directors
│
├── Nadeem Hussain - Non-Executive Chairman
│
└── Executive Leadership Team
    │
    Yassir Pasha - Chief Executive Officer
    │
    ├── Daniel O'Reilly - Chief Digital Officer
│   │
│   ├── Rizwan Zafar - Chief Product Officer
│   │   ├── [Product Management]
│   │   ├── [PMO]
│   │   ├── [Service Delivery]
│   │   └── [Integration]
│   │
│   ├── Danish Hamid - Chief Information Security Officer
│   │   ├── Rohit Rana - Lead NOC and System Administration
│   │   │   ├── Farrukh Ishfaque - IT Help Desk
│   │   │   ├── Muhammad Sohaib - IT Help Desk
│   │   │   ├── Asad Anees - NOC and SOC Associate
│   │   │   ├── Daniyal Usman - NOC and SOC Associate
│   │   │   ├── Izhar Ali - NOC and SOC Associate
│   │   │   ├── Shahriyar Sarwar - NOC and SOC Associate
│   │   │   └── Muhammad Umer - NOC Engineer
│   │   │
│   │   └── Hamza Bari - Information Security Manager
│   │       ├── Rana Muhammad Khubaib - SOC Lead
│   │       │   └── Muhammad Zain Ul Adeen - SOC Analyst
│   │       ├── Khizer Javed - Cloud Security Engineer
│   │       └── Kamran Kashif - AM Information Security
│   │
│   └── Saqlain Raza - Chief Technology Officer
│       ├── Iqbal Butt - Development Manager Portal
│       │   └── Selina Wilson - Lead Portal
│       │       ├── Izkah Asif - Senior Full Stack Developer
│       │       ├── Jamal Uddin - Senior Frontend Developer
│       │       ├── Muzammil Ahmed - Senior Full Stack Developer
│       │       ├── Muhammad Atif - Senior Full Stack Developer
│       │       └── Muhammad Zaid - Senior Full Stack Developer
│       │           [Jahanzeb Raza - Front-end Developer (RESIGNED)]
│       │
│       ├── M. Khizer - Development Manager Pay-Outs
│       │   └── Mawaiz Akram - Lead Pay-Outs
│       │       ├── Anas bin Sohail - Full Stack Developer
│       │       ├── Rafi Ur Rehman - Senior Full Stack Developer
│       │       ├── Muhammad Junaid - Senior Full Stack Developer
│       │       ├── Raja Manesh - Senior Java Developer
│       │       └── Rana Waqar - Software Engineer
│       │
│       ├── Pawan Kumar - Head of Development Pay-Ins
│       │   └── Ratan Kumar - Lead Pay-Ins
│       │       ├── Waseem Ahmed - Senior Full Stack Developer
│       │       ├── Muhammad Talha - Senior Full Stack Developer
│       │       ├── Muhammad Asad - Senior Java Developer
│       │       └── Muhammad Shahzeb - Java Developer
│       │
│       ├── M. Mohsin - Head of DevOps and Infrastructure
│       │   ├── Saifullah Khan - Lead DevOps
│       │   │   ├── Shahzaib Iqbal - DevSecOps Lead
│       │   │   ├── Sarhan Aashir - DevOps Engineer
│       │   │   ├── Rimsha Majeed - DevOps Engineer
│       │   │   ├── Abdullah Ali Shah - DevOps Engineer
│       │   │   └── Anjalee Jung - DevOps Engineer
│       │   ├── Osama Zia - Senior Database Administrator
│       │   └── Raqim Ali Shah - Senior Database Administrator
│       │
│       ├── Owais Khalid - Head SQA and Service Delivery
│       │   └── Hira Farooq - SQA Lead
│       │       ├── Maaz Haider - SQA Engineer (Automation)
│       │       ├── Hafsah Azmat - Senior SQA Engineer
│       │       ├── Muhammad Junaid - SQA Engineer
│       │       ├── Shahzaib Rasool - SQA Engineer
│       │       └── Hamza Ahmed - SQA Engineer
│       │
│       └── Maqsood Ali - Principal Architect
│           └── Laique Ali - Application Architect
│
├── Kamil Shaikh - Chief Operating Officer
│   ├── [Admin and Procurement]
│   ├── Atiya Aly - Head of HR
│   ├── Fahd Ahmed - Head of Growth and Governance
│   ├── [Head of Legal]
│   └── [Brand Manager - Marketing]
│
├── Mohammad Mustafa - Global Chief Financial Officer
│   ├── Asif Khoso - Head of Treasury
│   ├── [Senior Manager Finance]
│   └── [Risk and Compliance]
│
├── Bachir Njeim - Chief Strategy and Network Officer
│
├── Shahroze Khan - Chief Revenue Officer
│   ├── [Head of Accounts]
│   ├── [BD Manager]
│   └── Khadija Mujahid - BI
│
├── Noor Ali - Country Head Pakistan
│   ├── Muhammad Sohaib - Head of Settlements
│   └── Maaz Zafar - Partner Success Manager
│
├── Ahsan Hussain - Payment Channel Partnerships
│
├── Sanjana Farid - Country Head Bangladesh and Nepal
│   ├── Faruk Kaysar - Deputy Country Manager BD
│   └── Shailendra Joshi - Deputy Country Manager Nepal
│
└── Shoukat Bizinjo - Global Head of Regulatory Affairs
    ├── [Manager Compliance]
    ├── Nimra Zahid - Sanctions Screening
    └── [Strategic Compliance]

5.3 Departmental Structure¶

5.3.1 Executive Leadership¶

The Executive Leadership Team comprises the CEO's ten direct reports plus the CDO's direct reports (CPO, CISO, CTO) who participate as full ELT members. This team spans the full strategic, functional, and geographic scope of the business.

Board of Directors

Name	Title	Role
Nadeem Hussain	Non-Executive Chairman	Board Chair; Governance oversight
Blake Tan	Non-Executive Director	Non-Executive
Bernhard Klemen	Non-Executive Director	Non-Executive
Sebastian Reis	Non-Executive Director	Non-Executive

Executive Leadership Team

Name	Title	Reports To
Yassir Pasha	Chief Executive Officer	Board
Daniel O'Reilly	Chief Digital Officer	CEO
Kamil Shaikh	Chief Operating Officer	CEO
Mohammad Mustafa	Global Chief Financial Officer	CEO
Bachir Njeim	Chief Strategy and Network Officer	CEO
Shahroze Khan	Chief Revenue Officer	CEO
Noor Ali	Country Head Pakistan	CEO
Ahsan Hussain	Payment Channel Partnerships	CEO
Sanjana Farid	Country Head Bangladesh and Nepal	CEO
Shoukat Bizinjo	Global Head of Regulatory Affairs	CEO
Rizwan Zafar	Chief Product Officer	CDO
Danish Hamid	Chief Information Security Officer	CDO
Saqlain Raza	Chief Technology Officer	CDO

Headcount: 14 (CEO + 9 direct reports + CDO + 3 CDO direct reports who are full ELT members; inclusive of acting and dual-role positions)

5.3.2 Technology - CTO Organisation¶

The Technology function is led by the CTO (Saqlain Raza) and is structured into six sub-teams: Portal, Disbursements (Pay-Outs), Collections (Pay-Ins), DevOps and Infrastructure, Software Quality Assurance (SQA), and Architecture. All teams are co-located or near-shore aligned with the Pakistan engineering hub.

Portal Team¶

Responsible for the customer and partner-facing portal product.

Iqbal Butt - Development Manager Portal
└── Selina Wilson - Lead Portal
    ├── Izkah Asif - Senior Full Stack Developer
    ├── Jamal Uddin - Senior Frontend Developer
    ├── Muzammil Ahmed - Senior Full Stack Developer
    ├── Muhammad Atif - Senior Full Stack Developer
    └── Muhammad Zaid - Senior Full Stack Developer
    [Jahanzeb Raza - Front-end Developer (RESIGNED - open headcount)]

Active headcount: 7 | Open position: 1 (Front-end Developer)

Disbursements / Pay-Outs Team¶

Responsible for the technical build and maintenance of outbound payment processing.

M. Khizer - Development Manager Pay-Outs
└── Mawaiz Akram - Lead Pay-Outs
    ├── Anas bin Sohail - Full Stack Developer
    ├── Rafi Ur Rehman - Senior Full Stack Developer
    ├── Muhammad Junaid - Senior Full Stack Developer
    ├── Raja Manesh - Senior Java Developer
    └── Rana Waqar - Software Engineer

Active headcount: 7

Collections / Pay-Ins Team¶

Responsible for inbound payment collection flows and integrations.

Pawan Kumar - Head of Development Pay-Ins
└── Ratan Kumar - Lead Pay-Ins
    ├── Waseem Ahmed - Senior Full Stack Developer
    ├── Muhammad Talha - Senior Full Stack Developer
    ├── Muhammad Asad - Senior Java Developer
    └── Muhammad Shahzeb - Java Developer

Active headcount: 6

DevOps and Infrastructure Team¶

Responsible for cloud infrastructure, platform reliability, DevSecOps, and database administration.

M. Mohsin - Head of DevOps and Infrastructure
├── Saifullah Khan - Lead DevOps
│   ├── Shahzaib Iqbal - DevSecOps Lead
│   ├── Sarhan Aashir - DevOps Engineer
│   ├── Rimsha Majeed - DevOps Engineer
│   ├── Abdullah Ali Shah - DevOps Engineer
│   └── Anjalee Jung - DevOps Engineer
├── Osama Zia - Senior Database Administrator
└── Raqim Ali Shah - Senior Database Administrator

Active headcount: 9

Software Quality Assurance (SQA) Team¶

Responsible for quality assurance across all engineering output, including automated and manual testing, and service delivery oversight.

Owais Khalid - Head SQA and Service Delivery
└── Hira Farooq - SQA Lead
    ├── Maaz Haider - SQA Engineer (Automation)
    ├── Hafsah Azmat - Senior SQA Engineer
    ├── Muhammad Junaid - SQA Engineer
    ├── Shahzaib Rasool - SQA Engineer
    └── Hamza Ahmed - SQA Engineer

Active headcount: 7

Architecture¶

Responsible for enterprise-wide technical architecture governance, system design, and architectural standards.

Maqsood Ali - Principal Architect
└── Laique Ali - Application Architect

Active headcount: 2

Total CTO Organisation (active): 38 | Open positions: 1

5.3.3 Information Security - CISO Organisation¶

The CISO organisation is led by Danish Hamid and is structured into two sub-teams: IT Operations, NOC and SOC; and Information Security, Penetration Testing and Cloud Security.

IT Operations, NOC and SOC¶

Responsible for IT helpdesk, network operations centre monitoring, and security operations centre alerting.

Rohit Rana - Lead NOC and System Administration
├── Farrukh Ishfaque - IT Help Desk
├── Muhammad Sohaib - IT Help Desk
├── Asad Anees - NOC and SOC Associate
├── Daniyal Usman - NOC and SOC Associate
├── Izhar Ali - NOC and SOC Associate
├── Shahriyar Sarwar - NOC and SOC Associate
└── Muhammad Umer - NOC Engineer

Active headcount: 8 (including Lead)

Information Security, Penetration Testing and Cloud Security¶

Responsible for information security management, SOC lead operations, cloud security engineering, and security assurance.

Hamza Bari - Information Security Manager
├── Rana Muhammad Khubaib - SOC Lead
│   └── Muhammad Zain Ul Adeen - SOC Analyst
├── Khizer Javed - Cloud Security Engineer
└── Kamran Kashif - AM Information Security

Active headcount: 5 (including Manager)

Total CISO Organisation (active): 13 (including CISO)

5.3.4 COO Organisation (Kamil Shaikh)¶

The COO organisation encompasses Group operations, process governance, people and culture, legal, growth and governance, and marketing. It is the operational backbone that enables all other functions to operate efficiently and compliantly.

Administration and Procurement¶

Responsible for Group facilities, office management, procurement governance, and administrative services.

Head of Admin
├── AM Admin
├── Receptionist
└── Office Boys

Human Resources¶

Responsible for talent acquisition, HR operations, employee relations, and culture programmes across all Group entities.

Atiya Aly - Head of HR
├── Shireen Alwani - Head of Global Recruitment
├── AM HR
└── HR Associate

Growth and Governance¶

Responsible for Group-level growth strategy execution, internal governance programmes, and cross-functional coordination.

Fahd Ahmed - Head of Growth and Governance
└── Associates

Legal¶

Responsible for Group legal affairs, contract management, regulatory legal support, and jurisdiction-specific legal counsel.

Head of Legal
├── Legal Manager
├── AM Legal
├── AM Legal
├── Bishal Bajgain - Legal Counsel Nepal
└── Ashif Rahman - Legal Counsel Bangladesh

Marketing¶

Responsible for brand management, creative production, digital marketing, and marketing operations.

Brand Manager
├── Creative Lead
├── AM Marketing
├── Digital Marketing
└── Graphic Designer

5.3.5 CPO Organisation (Rizwan Zafar) - Reports to CDO¶

The CPO organisation is responsible for product strategy, roadmap delivery, project management, service delivery, and integration. It reports to the Chief Digital Officer and operates as a full ELT-member function.

Product Management¶

Responsible for product strategy, feature definition, and product-market fit across all Simpaisa products and corridors.

Product Manager
├── Product Owner
├── Product Owner
├── Product Analysts
└── Junior Product Analysts

Programme Management Office (PMO)¶

Responsible for programme governance, project delivery, agile methodology, and portfolio oversight.

PMO Manager
├── Project Managers
├── Project Coordinators
└── Wajih Aslam - Agile Coach

Service Delivery¶

Responsible for client-facing service delivery, onboarding support, and ongoing partner management.

Service Delivery Associates (×4)

Integration¶

Responsible for technical integration governance and partner API management, bridging Product and Technology.

Integration Lead

5.3.6 Finance Organisation (Mohammad Mustafa)¶

The Finance organisation covers Group treasury, financial reporting, audit coordination, and risk and compliance oversight. It is led by the Global Chief Financial Officer.

Treasury¶

Responsible for Group treasury management, settlements, liquidity, and banking relationships.

Asif Khoso - Head of Treasury
├── Settlements and Treasury Staff
└── Sunny Das - Treasury Manager Bangladesh

Finance, Reporting and Audit¶

Responsible for Group financial reporting, management accounts, external audit coordination, and finance operations.

Senior Manager Finance
├── Manager Reporting and Audit
├── Analysts
└── Risk and Compliance

5.3.7 Revenue Organisation (Shahroze Khan)¶

The Revenue organisation is responsible for enterprise account management, business development, business intelligence, and commercial dispute resolution.

Shahroze Khan - Chief Revenue Officer
├── Head of Accounts
├── BD Manager
├── Strategy and Governance
├── Khadija Mujahid - BI
├── KAM (Key Account Management)
└── Marvin Ric Petros - Escalations and Disputes

5.3.8 Operations Organisation (Noor Ali - Country Head Pakistan)¶

The Operations organisation covers Group payment settlements, partner and merchant support, and customer service. Noor Ali serves as Country Head for Pakistan, with responsibility for Pakistan operations as well as Group payment settlements.

Settlements¶

Responsible for Group-level settlement reconciliation, payable management, and cross-border settlement operations.

Muhammad Sohaib - Head of Settlements
├── Aurangzeb Alamgir - Manager Payable and Settlements
└── Nazmul Hassan - Manager Reconciliation Bangladesh

Partner Support and Customer Service¶

Responsible for partner success management, merchant support, and customer service operations.

Maaz Zafar - Partner Success Manager
├── Merchant Support Staff
└── Customer Service

5.3.9 Regulatory Affairs (Shoukat Bizinjo)¶

The Regulatory Affairs function is responsible for multi-jurisdictional licensing, regulatory engagement, sanctions compliance, and policy development. It operates as a Group-level function reporting to the CEO.

Shoukat Bizinjo - Global Head of Regulatory Affairs
├── Regulatory Policy Analysts
├── Manager Compliance
├── Nimra Zahid - Sanctions Screening
└── Strategic Compliance

5.3.10 Country Operations - Bangladesh and Nepal (Sanjana Farid)¶

Sanjana Farid leads in-country operations for Bangladesh and Nepal as Country Head, with responsibility for P&L, regulatory relationships, and operational execution in both markets. Key in-country functional leads support her across treasury, legal, reconciliation, and country management.

Bangladesh¶

Sanjana Farid - Country Head Bangladesh and Nepal
└── Bangladesh Team:
    ├── Faruk Kaysar - Deputy Country Manager Bangladesh
    ├── Sunny Das - Treasury Bangladesh
    ├── Nazmul Hassan - Reconciliation Bangladesh
    └── Ashif Rahman - Legal Bangladesh

Nepal¶

    └── Nepal Team:
        ├── Shailendra Joshi - Deputy Country Manager Nepal
        └── Bishal Bajgain - Legal Nepal

5.3.11 Geographic Leadership¶

Country Heads hold P&L accountability for their respective markets and manage in-market regulatory, operational, and commercial functions.

Name	Role	Markets
Noor Ali	Country Head Pakistan	Pakistan
Sanjana Farid	Country Head	Bangladesh and Nepal
TBC	Country Head	Iraq
TBC	Country Head	UAE
TBC	Country Head (planned)	Saudi Arabia

Country-level teams (compliance officers, operations staff, agent network managers, and local finance personnel) report into Country Heads and are not separately enumerated in this section, as their structures vary by market maturity and regulatory requirement. These roles are captured in the individual Country Operating Model annexes.

5.4 Headcount Summary and Scaling Model¶

5.4.1 Headcount Summary by Department¶

The following table reflects active headcount as at April 2026. It excludes resigned positions and does not include open vacancies or contractors. In-country operational staff reported under Country Head structures are included in the Country Operations rows.

Department / Function	Sub-Team	Active Headcount
Executive Leadership	CEO + Direct Reports (incl. CDO)	14
Technology - Portal	Portal Development	7
Technology - Pay-Outs	Disbursements Development	7
Technology - Pay-Ins	Collections Development	6
Technology - DevOps and Infrastructure	DevOps, DevSecOps, DBA	9
Technology - SQA	Quality Assurance and Service Delivery	7
Technology - Architecture	Principal and Application Architect	2
Technology Sub-total		38
CISO - IT Ops, NOC and SOC	IT Helpdesk, NOC, SOC	8
CISO - Information Security	InfoSec, Cloud Security, SOC Lead	5
CISO Sub-total		13
COO - Admin and Procurement	Head of Admin, AM Admin, Receptionist, Office Boys	4
COO - HR	Head of HR, Head of Recruitment, AM HR, HR Associate	4
COO - Growth and Governance	Head + Associates	3
COO - Legal	Head of Legal, Legal Manager, AM Legal ×2, Counsels ×2	6
COO - Marketing	Brand Manager, Creative Lead, AM Marketing, Digital Marketing, Graphic Designer	5
COO Sub-total		22
CPO - Product Management	Product Manager, Product Owners ×2, Product Analysts, Junior Analysts	7
CPO - PMO	PMO Manager, Project Managers, Project Coordinators, Agile Coach	5
CPO - Service Delivery	Service Delivery Associates ×4	4
CPO - Integration	Integration Lead	1
CPO Sub-total		17
Finance - Treasury	Head of Treasury, Settlements Staff, Treasury Manager BD	5
Finance - Reporting and Audit	Senior Manager Finance, Manager Reporting and Audit, Analysts, Risk and Compliance	6
Finance Sub-total		11
Revenue	Head of Accounts, BD Manager, Strategy and Governance, BI, KAM, Escalations and Disputes	6
Revenue Sub-total		6
Operations - Settlements	Head of Settlements, Manager Payable and Settlements, Manager Recon BD	3
Operations - Partner Support and CS	Partner Success Manager, Merchant Support, Customer Service	6
Operations Sub-total		9
Regulatory Affairs	GH Regulatory Affairs, Policy Analysts, Manager Compliance, Sanctions Screening, Strategic Compliance	5
Country Operations - Bangladesh	Deputy CM BD, Treasury BD, Recon BD, Legal BD	4
Country Operations - Nepal	Deputy CM Nepal, Legal Nepal	2
Country Operations Sub-total		11
Group Total		180

Note: One open headcount exists in the Portal team (Front-end Developer, following resignation of Jahanzeb Raza). Headcount for COO, CPO, Finance, Revenue, Operations, and Country Operations sub-teams includes estimates for partially-named roles; exact figures are subject to HR confirmation. The Group total of 180 includes all active employees across central functions and in-country teams.

5.4.2 Scaling Model¶

Current state. At approximately 180 employees across all functions and in-country operations, Simpaisa has grown substantially and is now operating at a scale that places meaningful demands on management infrastructure, governance, and operational coordination. The technology organisation - at 38 people - remains the single largest functional concentration, reflecting the platform-first nature of the business. The COO organisation (22 people) and CPO organisation (17 people) represent significant operational and product depth. The CISO organisation, at 13 people, provides round-the-clock NOC/SOC coverage and security assurance appropriate to a regulated financial services operator.

Near-term scaling pressures (12–18 months). The planned expansion into Saudi Arabia and broader MENA markets will place the most immediate demand on three functions: Regulatory Affairs (additional licensing and compliance resource per new jurisdiction), Technology Pay-Ins and Pay-Outs (corridor-specific integration work), and Geographic Leadership (Country Head and in-country operational teams). The CTO organisation should also expect to backfill the open Portal developer position and assess whether the Pay-Ins team (currently the smallest engineering sub-team at six people) has sufficient capacity to support simultaneous corridor expansion.

Structural scaling principles. The hybrid model supports a deliberate sequencing: functional central teams scale first to establish the platform and control infrastructure; geographic teams are added as market entry proceeds. This avoids the cost and governance risk of premature in-country build-out. As individual markets mature - defined here as achieving regulatory licence, a stable operational run-rate, and corridor profitability - Country Head organisations may expand to include locally embedded product, compliance, and finance personnel, with dotted-line relationships maintained to the respective functional heads at group level.

Span of control. The introduction of the CDO role (effective April 2026) has materially improved executive span management. The CEO's direct reports have reduced from thirteen to ten (with CPO, CISO, and CTO now reporting to the CDO). This creates headroom for the CEO to absorb additional Country Heads as Saudi Arabia and Central Asia market entry progresses. The CDO carries three direct reports at C-suite level, which is appropriate given the integrated digital mandate. As the organisation scales towards 250 employees and beyond, consideration should be given to whether any additional grouping of geographic leads under the COO or a dedicated Regional President role is warranted to maintain effective executive oversight.

Technology capacity model. Engineering sub-teams currently range from two (Architecture) to nine (DevOps and Infrastructure). The recommended minimum viable team size for a product-facing engineering sub-team is five to seven engineers, with a lead and a development manager. Pay-Ins is currently at the lower end of this range and should be prioritised for growth hiring ahead of new corridor activations. Architecture, as a governance and standards function rather than a delivery team, is appropriately sized at two but may require a third member as the number of distinct market integrations increases.

Section last updated to reflect org chart data as at April 2026. Headcount figures reflect active employees only; open positions and contractors are excluded. In-country operational staff are included in Country Operations rows from this revision onwards.