Business Process Framework

This framework defines the Responsible, Accountable, Supported, Consulted, and Informed (RASCI) assignments for all 89 core business processes across Simpaisa Group. Each process has one Accountable owner at C-suite level. This framework requires formal C-suite approval before it becomes operative.

RASCI Legend

Code	Role	Definition
A	Accountable	Single C-suite owner. The buck stops here. One per process.
R	Responsible	Does the work. May be same as A or their team.
S	Supported	Actively contributes resources or expertise.
C	Consulted	Provides input before decisions are finalised.
I	Informed	Notified of outcomes. No action required.

Department Index

Department	Process Count	Accountable Owner	Page Link
Product	7	CPO	RASCI: Product Processes
Technology	12	CTO	RASCI: Technology Processes
Security	10	CISO	RASCI: Security Processes
Compliance	10	Head of Compliance	RASCI: Compliance Processes
Legal	2	CLO	RASCI: Legal Processes
Finance	8	CFO	RASCI: Finance Processes
Treasury	7	CFO	RASCI: Treasury Processes
Operations	9	COO	RASCI: Operations Processes
Procurement	5	CFO / COO	RASCI: Procurement Processes
HR and People	7	CDO	RASCI: HR and People Processes
Risk	6	CDO	RASCI: Risk Processes
Payments and Corridors	6	CSNO	RASCI: Payments and Corridors Processes

Status: Pending C-suite approval. Last updated: 14 April 2026.