Technology - RASCI View¶
The Technology function at Simpaisa builds and operates the Phoenix platform and all supporting infrastructure. Led by the Chief Technology Officer (CTO), Technology owns incident management, the product development lifecycle, and all technology change management. The CTO is Accountable for architecture review, technical integration, and production deployment across the business.
The Principal Architect (Princ.Arch) holds Accountable designation on architecture reviews. The Head of DevOps (H-DevOps) owns live incident detection and execution. DevOps Leads (DevOps.L) execute the day-to-day operational steps.
Primary Processes¶
7.11 Incident Management and Escalation¶
Technology (CTO / H-DevOps / DevOps.L) is collectively Accountable and Responsible for the full incident lifecycle. The CTO holds Accountable designation on investigation, resolution, post-incident review, and root cause remediation.
Case Management (CMMN)
Incident management is inherently case-based. Each incident has unique characteristics requiring judgement-driven task selection. The BPMN above shows the standard flow, but incident commanders may adapt the sequence, add parallel investigation streams, or escalate at any point based on evolving understanding of the incident.
Role Key
| Abbreviation | Full Role |
|---|---|
| CEO | Chief Executive Officer |
| COO | Chief Operating Officer |
| CTO | Chief Technology Officer |
| CISO | Chief Information Security Officer |
| CRO | Chief Revenue Officer |
| H-DevOps | Head of DevOps |
| DevOps.L | DevOps Lead |
| Princ.Arch | Principal Architect |
| Int.Lead | Integration Lead |
| SQA | SQA Lead |
| PM | Product Manager |
| PMO | PMO Manager |
| Comp.An | Compliance/Regulatory Analyst |
| Process Step | CEO | COO | CTO | CISO | CRO | H-DevOps | DevOps.L | Princ.Arch | Int.Lead | SQA | PM | PMO | Comp.An |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 1. Incident detection (NOC / SOC) | - | I | I | I | - | I | R | - | - | - | - | - | - |
| 2. Classification (P1-P4) | - | I | C | C | I | A | R | C | - | S | I | - | I |
| 3. Initial response | - | I | C | C | - | A | R | S | S | - | I | - | I |
| 4. Investigation | - | C | A | C | C | S | R | R | R | S | C | - | C |
| 5. Resolution | - | C | A | C | - | S | R | R | R | R | C | - | - |
| 6. Stakeholder communication | I | A | C | C | C | - | - | - | - | - | R | R | C |
| 7. Post-incident review | - | C | A | C | C | S | R | R | S | S | C | R | C |
| 8. Root cause remediation | - | C | A | C | - | S | R | R | S | S | C | R | - |
7.13 Product Development Lifecycle¶
Technology (CTO) is Accountable for the architecture review step. The Integration Lead and Principal Architect are Responsible for development. H-DevOps is Accountable for production deployment.
Role Key
| Abbreviation | Full Role |
|---|---|
| CPO | Chief Product Officer |
| CTO | Chief Technology Officer |
| COO | Chief Operating Officer |
| CISO | Chief Information Security Officer |
| CRO | Chief Revenue Officer |
| GH-RA | Global Head Regulatory Affairs |
| PM | Product Manager |
| Int.Lead | Integration Lead |
| Princ.Arch | Principal Architect |
| H-DevOps | Head of DevOps |
| DevOps.L | DevOps Lead |
| SQA | SQA Lead |
| PMO | PMO Manager |
| Comp.An | Compliance/Regulatory Analyst |
| Process Step | CPO | CTO | COO | CISO | CRO | GH-RA | PM | Int.Lead | Princ.Arch | H-DevOps | DevOps.L | SQA | PMO | Comp.An |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 1. Market research / discovery | A | I | C | - | - | C | R | - | - | - | - | - | S | C |
| 2. PRD authoring | A | C | C | C | C | C | R | S | C | - | - | - | S | C |
| 3. Architecture review | C | A | - | C | - | - | C | S | R | S | - | - | S | - |
| 4. Sprint planning | C | C | - | - | - | - | R | R | S | S | S | S | A | - |
| 5. Development | I | A | - | C | - | - | C | R | S | S | R | S | S | - |
| 6. QA testing | I | C | - | C | - | - | C | S | S | S | S | A | S | - |
| 7. UAT | C | I | C | C | C | C | A | S | - | - | - | R | S | S |
| 8. Production deployment | I | A | I | C | - | - | C | S | S | R | R | S | S | - |
| 9. Post-launch monitoring | C | C | C | C | C | I | A | S | - | R | R | S | R | S |
7.16 Technology Change Management (Releases)¶
CTO is Accountable for the full technology change process, including CAB (Change Advisory Board) approval. Architecture review is owned by the Principal Architect. Deployment is owned by H-DevOps.
Role Key
| Abbreviation | Full Role |
|---|---|
| CTO | Chief Technology Officer |
| COO | Chief Operating Officer |
| CISO | Chief Information Security Officer |
| CRO | Chief Revenue Officer |
| H-DevOps | Head of DevOps |
| DevOps.L | DevOps Lead |
| Princ.Arch | Principal Architect |
| Int.Lead | Integration Lead |
| SQA | SQA Lead |
| PM | Product Manager |
| PMO | PMO Manager |
| Comp.An | Compliance/Regulatory Analyst |
| Process Step | CTO | COO | CISO | CRO | H-DevOps | DevOps.L | Princ.Arch | Int.Lead | SQA | PM | PMO | Comp.An |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 1. Change request | I | I | I | - | I | - | - | S | - | A | R | - |
| 2. Impact assessment | C | I | C | C | S | S | R | S | S | S | A | C |
| 3. Architecture review | C | - | C | - | S | - | A | S | - | C | S | - |
| 4. Development | I | - | - | - | S | R | S | R | S | C | S | - |
| 5. QA / testing | I | - | C | - | S | S | S | S | A | C | S | - |
| 6. Security review | C | - | A | - | S | - | S | - | S | - | S | C |
| 7. CAB approval | A | I | R | I | R | - | R | - | R | R | S | C |
| 8. Deployment | I | I | I | - | A | R | S | S | - | I | S | - |
| 9. Post-deployment monitoring | C | I | C | - | A | R | S | S | R | C | R | - |
Supporting Role Summary¶
Technology is Consulted or Informed across all operational processes:
| Process | Domain Owner | Technology Role |
|---|---|---|
| 7.2 Merchant Onboarding | Payments | Int.Lead: A on technical integration; SQA: A on testing/UAT |
| 7.3 Pay-In Processing | Payments | CTO: C; H-DevOps: A on API request, routing, authorisation, processing, notification |
| 7.4 Pay-Out Processing | Payments | CTO: C; H-DevOps: A on request received, channel routing, funds transfer |
| 7.5 Remittance Corridor Activation | Payments | Int.Lead: A on technical integration; SQA: A on testing |
| 7.6 Crypto Off-Ramp | Technology | CTO: C on blockchain verification; H-DevOps: A on receipt and verification |
| 7.7 White-Label Wallet Provisioning | Product | CTO: A on technical setup; Int.Lead: A on product configuration |
| 7.10 Settlement and Reconciliation | Finance | CTO: C on data aggregation; DevOps.L: R on aggregation |
| 7.12 New Market Entry | CEO / Regulatory | Int.Lead: A on payment channel integration step |
| 7.15 Vendor Onboarding | Procurement | CTO: A on technical integration; Princ.Arch: R on technical integration |