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Simpaisa Group - Operating Model
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Operating Model
Operating Model
Overview and Strategy
Governance, Regulatory and Compliance
Organisational Design
Roles and Responsibilities
Roles, Grades and Bands
RASCI Matrices
RASCI Sub-Processes
RASCI Sub-Processes
Payments and Corridors
Finance
Security
Technology
Procurement
Treasury
Legal
Risk
HR and People
Operations
Compliance
Product
Business Process Framework
Core Business Processes
Technology, InfoSec, Finance and HR
Country Operating Models
Policies, Standards and Procedures
Platform Team Charter
Document Skeleton
CDO Strategy
CDO Strategy
90-Day Plan and DT Roadmap
Digital Office 30-60-90 Plan
Division Structure and People
Team 30/60/90 Plans
Team 30/60/90 Plans
Digital Office
Data and Analytics
Technology
Product
Information Security
Strategy
Strategy
CDO Execution Plan 2026
Strategy Alignment - KOS
Offsite Briefing Pack
Technology Radar
Platform Team Charter
Agentic AI SDLC Methodology
Investment Readiness Assessment
Business Capability Model
KOS - Knowledge Operating System
KOS - Knowledge Operating System
Overview
Product Requirements
FRD - Query Engine
FRD - Chat UI and Connectors
FRD - Data Ingestion
FRD - Agent API
Ways of Work
Ways of Work
Scope and Index
Company Operating Rhythm
Communication Standards
Tool Standards
Cross-Functional Collaboration
New Joiner Onboarding
Engineering
Product
Security Operations
Architecture Practice
Data Team
Operations
Partner Management
Country Operations
Finance
Compliance and Regulatory
Commercial
People Operations
Chapter Lead
Technology
Technology
Transaction Lifecycle Architecture
SDLC Governance Framework v2.0
SDLC SOP Gap Analysis
Gate Mapping - Global Network to SDLC
Architecture
Architecture
System Overview
Architectural Review
Security Architecture
Data Architecture
Transaction Lifecycle Standard
Unikernels Research
C4 - System Context
C4 - Deployment
C4 - Platform Services
C4 - Pay-In
C4 - Pay-Out
C4 - Remittance
C4 - Cards
C4 - Merchant Portal
Technology Stack
Data Models
Data Models
Canonical Data Model
Merchant
Pay-In
Pay-Out
Remittance
Cards
API Specifications
API Specifications
Pay-In API
Pay-Out API
Remittance API
Cards API
Pay-In Schema
Remittance Schema
Events Schema
User Journeys
User Journeys
Pay-Ins (Collections)
Pay-Outs (Disbursements)
Remittances
Crypto Off-Ramp
White-Label Wallets
Workflows
Workflows
AML and KYC
Disbursement
FX Quote
Webhook Delivery
Threat Models
Threat Models
Pay-In
Pay-Out
Remittance
Cards
Admin Portal
API Gateway
Merchant Portal
Mobile SDK
Playbooks
Playbooks
Incident Response
API Migration Roadmap
Bangladesh Regulatory
Phoenix Project Status
Phoenix API Changelog
Engineering Standards
Engineering Standards
API Standards
API Pagination
HTTP Status Codes
Rate Limiting
Git Workflow
Deployment
Container Packaging
Logging
Go Service Template
Microservices Framework
Microfrontends Framework
Frontend Standards
Database Schema Changes
Kafka to NSQ Migration
Spectral Ruleset
Channel Health Monitoring
Merchant Onboarding Standard
Sandbox Standard
Infrastructure Standards
SLA Management Framework
Data Anonymisation
ETL and ELT Pipelines
PII Handling
Secret Management
Cross-Border Compliance Framework
SDK Documentation
SDK Documentation
Generation Pipeline
Go SDK
Python SDK
TypeScript SDK
PHP SDK
Java SDK
C# SDK
Rust SDK
CLI
Portal Template
Audit Reports
Audit Reports
CDO 30-Day Findings Report
Codebase Audit
API Best Practices Audit
GitBook API Audit
Open Banking Comparison
Website Technical Audit
SEO and AEO Report
Vendor Integration Register
Regulatory and Compliance
Regulatory and Compliance
DFSA Cat 3D Gap Analysis
DFSA Regulatory Suite
Regulatory Governance Suite
Risk and Prudential Suite
Board Deck and DFSA Evidence Matrix
Country Playbooks
Country Playbooks
Pakistan
Bangladesh
Nepal
Sri Lanka
Iraq
Egypt
UAE
Saudi Arabia
Policies
Policies
Conduct Policies
DFSA Critical Policies
Financial Crime - Part 1
Financial Crime - Part 2
Financial Crime - Part 3
Governance Policies
Information Security Policies
Information Security Policies
Information Security Policy
Acceptable Use
Access Control
Backup Policy
Change Management
Clear Desk and Clear Screen
Cloud Security
Configuration Management
Cryptography
Data Leakage Prevention
Data Retention and Protection
Disposal of Media
Document and Record Control
Electronic Messaging
Handling of Assets
ICT Business Continuity
Information Classification
Information Transfer
Intellectual Property Rights
Labelling of Information
Mobile Device
Network Security
Password Management
Physical Security
Remote Working
Removable Media
Return of Assets
Risk Methodology
Secure Logon Procedure
Service Provider Due Diligence
Service Provider Relationships
Software Development
Software Installation
Technical Vulnerability Management
Threat Management
Incident Response Procedure (SIRP)
Governance
Governance
Decision Authority Matrix
Governance Calendar
Committee Register
Standards
Standards
ARB Charter
Technical Debt Management
Technology Lifecycle
Vendor Evaluation Framework
Build vs Buy Framework
Open Source Policy
Intellectual Property Management
Data Classification Enforcement
Compliance Calendar Automation
ADR Lifecycle Standard
Third-Party Risk Management
Execution Framework
Performance Management Framework
Department Mandates and Decision Rights
Architecture Practice Charter
API Architectural Standards
API Gateway Plugins
Bug Bounty Programme
Canary Deployment Standard
Data Retention and Archival
IP Whitelisting Standard
Load Testing Standard
Open Source Policy (Extended)
Rate Limiting Standard
Secret Management Standard
Service Catalogue
Structured Logging Standard
Vulnerability Management
Market Intelligence
Market Intelligence
Competitive Landscape
Competitive Landscape - By Country
Competitive Landscape - By Service
Competitor Analyses
Competitor Analyses
OpenFX
Paymob
Tap Payments
BVNK
Bridge.xyz (Stripe)
TAG Innovation
Cybrid
Paga
Flutterwave
OPay
Moniepoint
PalmPay
Infrastructure Intelligence
Infrastructure Intelligence
Thunes
Nium
Corridor Partner Strategy
Interswitch
Partner Profiles
Partner Profiles
JazzCash
Easypaisa
HBL
UBL
Faysal Bank
Telenor Pakistan
1Link
Zong (CMPak)
bKash
BRAC Bank
Agrani Bank
AamarPay
Visa
Mastercard
dLocal
Thunes (Partner)
PayMob (Partner)
People and Talent
People and Talent
Crisis, Insurance and Succession
Target Org Chart
Individual Transition Plan
Job Descriptions
Job Descriptions
Agile Coach
AI Principal
Associate Delivery Analyst
Chapter Lead
Country Head
Data Architect
Data Engineer
Data Scientist
Delivery Analyst
Delivery Manager
Digital Coach
Digital Researcher
Engineering Manager
Manager Digital Delivery
Network Engineer
Platform Owner
Principal Data Architect
Principal Digital Architect
Principal Digital Engineer
Production Engineer
Reliability Engineer
Security Architect
Security Engineer
Senior Digital Engineer
Senior Product Manager
Senior Production Engineer
Senior Security Architect
Senior Solution Architect
Senior Solution Engineer
Service Analyst
Service Architect
Solution Architect
Solution Engineer
Technical Architect
Technical Engineer
Technical Principal
Technical Writer
Appendices
Appendices
Appendices A, B and F
Appendices D and G
Supplementary Documents
Supplementary Documents 2
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People and Talent
Digital Office - Target Org Chart
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Owner:
Daniel O'Reilly, Chief Digital Officer
Updated:
April 2026
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