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JD — Delivery Manager

Owner Classification Review Date Status
People Operations Internal April 2027 Active

Job Description: Delivery Manager

Department: Technology and Digital - Digital Office
Reports to: CDO / Digital Office Lead

Role Overview

The Digital Office is the CDO's delivery engine. It owns SDLC v2.0, governance, and the translation layer between commercial strategy and execution across Product, Engineering, Process, and Planning. The Delivery Manager is the person who makes delivery happen - tracking what is in flight, identifying blockers before they become delays, and ensuring squads are following process rather than just "being agile."

This role goes beyond product delivery. It spans process improvement, planning frameworks, stakeholder management, and the introduction of new digital methodologies, approaches, and operating frameworks across the division. When a new way of working is needed - whether a delivery cadence, a planning model, or an innovation framework - the Delivery Manager leads its design and adoption.

Simpaisa runs 9-day delivery cycles across multiple squads simultaneously, with corridor launches that require coordination across Product, Engineering, Global Network, and the CSNO's team. The Digital Office also owns delivery accountability across Simpaisa's internal product suite - Phoenix (core payments platform), Maerifa (conversational AI and knowledge), Ahdaf (OKR and performance management), Muharrik (workflow orchestration), and Manara (data and analytics). This role manages that complexity across all of these. If a corridor is going to slip its G3 date, the Delivery Manager knows first and has already started the conversation about options.

Key Responsibilities

  • Own delivery tracking across all active initiatives - squad velocity, milestone progress, gate readiness (G1-G5), risk and dependency register.

  • Facilitate cycle planning, mid-cycle reviews, demos, and retrospectives for assigned squads.

  • Manage the SDLC phase gate process: ensure each initiative has the right artefacts (fund flow diagrams, ADRs, acceptance criteria, DoD sign-offs) before progressing to the next phase.

  • Identify and escalate delivery risks early. The job is to surface reality, not manage perceptions.

  • Maintain the corridor launch calendar - track G0-G5 progress across the Global Network pipeline; ensure CDO teams are engaged at the right gates.

  • Track and manage delivery across the internal product suite - Phoenix, Maerifa, Ahdaf, Muharrik, and Manara - ensuring each product's roadmap, backlog, and release cadence is visible and on track.

  • Produce delivery reporting for the CDO Leadership Team and ELT: weekly status, portfolio health, initiative progress.

  • Lead process improvement initiatives - retrospective actions, process changes, tooling improvements in Jira and Confluence, and the introduction of new delivery frameworks and methodologies.

  • Research, evaluate, and introduce new digital practices, agile frameworks, planning approaches, and innovation methodologies relevant to a fast-scaling fintech. Own the adoption lifecycle from proposal through embedding.

  • Own planning coordination across the division - quarterly planning cycles, capacity planning, dependency mapping across squads and functions.

  • Manage stakeholder engagement across the Digital Office - including Product, Engineering, Security, Commercial, and the ELT - ensuring visibility, alignment, and timely escalation of issues.

  • Onboard new squads to SDLC v2.0 and the 9-day cycle cadence.

  • Coordinate cross-squad dependencies - when Squad A's work blocks Squad B, this role manages that conversation.

Required Skills and Experience

  • Delivery management: Experience managing software delivery across multiple concurrent streams. Comfortable holding squads accountable without being a bottleneck.

  • Process and planning: Strong capability in process design, planning frameworks, and operational improvement. Able to design and embed new ways of working across a multi-discipline digital division.

  • Digital innovation: Experience researching and introducing new methodologies, frameworks, and approaches - from scaled agile and OKRs to design thinking, lean product, and continuous discovery. Comfortable championing change.

  • Agile expertise: Deep practical knowledge of agile delivery - Scrum, Kanban, SAFe, or hybrid approaches. Experience with 9-day or 2-week sprint cadences. Certified Scrum Master, PMP, or PRINCE2 are relevant credentials.

  • Stakeholder management: Comfortable in conversations with CSNO, CPO, and CDO. Skilled at managing up, across, and into technical teams. Knows when to escalate and when to resolve.

  • Jira and Confluence: Proficiency in Jira for backlog management, sprint tracking, and reporting. Confluence for documentation and delivery artefacts.

  • Risk management: Ability to identify, assess, and communicate delivery risks - not just log them in a RAID.

  • Communication: Strong written and verbal communication - delivery status reports, meeting facilitation, issue escalations, and executive briefings.

  • Payments domain (preferred): Experience in fintech, payment processing, or regulated financial services delivery is a strong advantage.

General Requirements

  • Bachelor's degree in Information Systems, Business Administration, Project Management, or a related field.

  • 8+ years of experience in project, delivery, or programme management within technology or digital programmes.

  • Demonstrated experience managing multiple concurrent delivery streams with interdependencies.

  • Proven track record of introducing and embedding new frameworks, methodologies, or ways of working in a digital or technology environment.

What We Offer

  • Competitive salary benchmarked to Dubai market rates.

  • A delivery environment with genuine commercial consequences - corridor launches that miss their G4 date have real revenue impact.

  • Direct working relationship with CDO, CSNO, and CPO.

  • Opportunity to shape how a fast-growing fintech delivers software at scale.

  • Visa sponsorship available for the right candidate.